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ThermoSpas Customer Care

Are you looking for a great resource to help you with all of your spa questions? 
If so, you will be thrilled to learn about our Customer Care Department.

Our Customer Care Department is open 6 days per week to answer all of your spa questions.  Whether you are unsure about how much chlorine you should add to your spa or if you are experiencing problems with operating your control panel, our knowledgeable and friendly representatives are here to help.

Sharing Our Knowledge and Experience with You

At the Thermospas Customer Care Department, we have 6 full time staff members available to answer your questions.  Whether you are seeking help by phone or online, we are dedicated to being available to our customers and helping answer any questions that they may have.  In fact, our Customer Care Department representatives offer:

  • Over 25 years of customer care experience
  • Training in hot tub water chemistry, chemicals, and troubleshooting
  • A great deal of knowledge that is developed through our intensive training program

No matter how simple our complicated your question, we guarantee our representatives will be friendly, courteous, and helpful.

Providing Times that are Convenient for You

 At Thermospas, we understand that problems can develop during the week or on the weekend.  Therefore, our Service Department is open six days per week.  You can reach our representatives during any of the following times:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 9:00 AM - 1:00 PM EST
  • Sunday: Online Support

Simply call us at (800) 833-7727. 

If you are interested in placing an order or discussing any of our aftermarket products, you can reach a representative during the following times:

  • Monday through Friday from 9:00 am to 6:00 pm EST
  • Saturdays from 9:00 am to 1:00 pm EST
  • Sundays Online Support

You can reach the Aftermarket Products department by calling (888) 743-8121.

Whether you simply need to place an order or you need help with your spa, let the customer service representatives at Thermospas be the ones to help!