Store Policies

Ordering Policy
Our online store is open 24 hours a day, 7 days a week, so you can shop when it is convenient for you. Simply follow the easy registration instructions. Benefits of online shopping include:
  • Email order confirmations
  • Online order tracking
  • Online order history
  • Special web-only sales and promotions

You may also order any item on this web site by calling (888) 743-8121. You will receive live, one-on-one assistance from one of our Customer Care Representatives. As they process your order, our staff of trained personnel can answer any questions you may have. They will also be able to offer suggestions on related products.

Customer Care is available to answer your call Monday-Friday, 9am-5pm EST; and Saturday-Sunday, 11am-3pm EST.

Return Policy


  • Parts are warrantied for 90 days after delivery
  • An authorization number MUST be obtained prior to returning all parts, please ensure to write this number on the address label of the package being returned 
  • All returns after 45 days of delivery are subject to a 25% restock fee
  • Chemicals WILL NOT be considered for return due to federal regulations 
  • Installed items that are not defective will not be considered for return 
  • Defective parts must be returned by customer for inspection and testing prior to replacement or refund
  • Customer is responsible for return shipping costs

Cancellation Policy
At this time we do not process cancellations online. If you would like to cancel an order that you have already placed, please contact our Customer Care (888) 743-8121 for assistance.

Tax Policy
Since ThermoSpas representatives are located nationwide, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. By law we are required to collect the appropriate state and local sales taxes based on the destination of the shipment. Some states also require that we charge sales tax on shipping and/or handling charges. These taxes will be calculated during checkout and displayed to you before submitting your order.